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Receivable Management Service

Since the mid-1970s, DCM has been a prime mover in the growth of the local debt collection business and has set a benchmark of professionalism and high ethical standards in the industry.

We have achieved our premier position through providing a full package of receivable management services that not only minimize our clients' bad debts but also improve their credit control systems. Our scope of services includes:

  • Advice on improving credit control systems
  • Issuing demand letters to slow-paying accounts
  • Filing claims in the Small Claims Tribunal
  • Debt collection

Debt Collection

Since we began as a consumer debt collection agency in 1977, we have developed extensive experience in recovering both bulk volume of small accounts and single corporate debts of up to HK$33,000,000 per case.

We maintain our principles of providing cost-effective, speedy, result-oriented collection services while ensuring that the interests and reputations of our clients are properly protected.

Our collection tactics are varied but within the law, tailored to different circumstances and the nature of each debt.

Our capabilities

Flexible and effective tactics:
  • The most effective approach, and one that distinguishes us from a legal firm, is our personal collection. Through direct contact with debtors by mail, phone and visit, our collectors skilfully lobby and motivate debtors to make settling our clients' debts a priority.

  • Other tactics include mediating with creditors and debtors in reaching a mutually-beneficial settlement.

  • We seek legal consultation in complicated cases but recommend legal action only in cases where debtors possess sufficient convertible assets.
High calibre collection team:
  • Through a prudent recruitment system, we have built up a collection team of high reputation and integrity.
  • They are well trained in collection tactics and fully conversant with the legal aspects of debts collection and company laws.
Stringent supervision:
  • All collectors abide strictly by our code of conduct that conforms to the regulations and ethics of the local authority and international professional collection agencies associations.
  • All dunning activities include phone calls and site visits are checked regularly.
  • Cases tried unsuccessfully by one team will be passed over to another team for re-trial.
Convergent resources:
  • Our efficiency is further enhanced by our fleet of vehicles for visits, advanced electronic equipment, and a tape recording system.
Advanced I.T.:
  • An advanced software system has been adopted for customer liaison, supervising collectors' dunning activities, analyzing their performance and generating progress and management reports.
Substantial database:
  • Our expertise in tracing absconded debtors and their hidden assets is further enhanced by our huge database and worldwide intelligence network. These have contributed greatly to our high recovery rate.